Aurabet FAQ — Complete Player Guide

Aurabet requires standard KYC documents to verify your identity before processing withdrawals. Malaysian players need to submit a clear copy of their MyKad (front and back), a selfie holding the MyKad, and proof of address — such as a recent utility bill, bank statement, or official letter dated within the last three months. If you deposit using an e-wallet like Touch 'n Go eWallet or Boost, you may also be asked to provide a screenshot showing the registered account holder's name.

Standard KYC reviews at Aurabet are completed within 24 to 48 business hours of document submission. During busier periods — such as major sporting events like EPL matchdays or Liga Super Malaysia finals — processing may take up to 72 hours. You'll receive an email notification once your verification is approved or if additional documents are needed. Submitting clear, legible photos of your documents significantly speeds up the process.

On the Aurabet login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes — check your spam or junk folder if it doesn't appear in your inbox. The reset link is valid for 30 minutes. Once you've set a new password, log in and consider enabling two-factor authentication (2FA) in your Account Settings to improve security going forward.

Yes, you can request account closure at any time by contacting Aurabet's support team via live chat or by emailing [email protected]. Closure requests are processed within five business days. Any real-money balance remaining in your account (excluding bonus funds) will be returned to your verified payment method. If you're closing your account for responsible gambling reasons, self-exclusion is also available — it takes effect immediately and blocks all deposits during the exclusion period.

Withdrawals to Touch 'n Go eWallet are typically processed within 2 to 4 hours of approval, provided your KYC verification is complete and there are no active bonus wagering requirements on your account. The withdrawal must go to a Touch 'n Go eWallet registered in your own name — third-party e-wallet withdrawals are not permitted. VIP-tier members at Aurabet benefit from priority processing, which can reduce this to under an hour during business hours.

Yes. Aurabet supports FPX internet banking from all major Malaysian banks, including Maybank, CIMB, Public Bank, Hong Leong Bank, RHB, AmBank, and other FPX-participating institutions. Deposits via FPX are credited within 30 seconds of a confirmed transfer in most cases. Simply select FPX from the deposit menu, choose your bank, log in to your online banking portal, and confirm the transaction. Funds appear in your Aurabet account almost instantly.

The minimum withdrawal amount at Aurabet is RM50. Aurabet does not charge withdrawal fees on standard payment methods. Cryptocurrency withdrawals may incur a small network gas fee, which is displayed before you confirm the transaction. To be eligible for withdrawal, your KYC must be fully approved and any active bonus wagering requirements must be either completed or forfeited. Withdrawals below the RM50 minimum will not be processed.

Most Aurabet withdrawals are processed within 2 to 4 hours. Delays beyond this are typically caused by one of the following: KYC documents still pending review, an active bonus with incomplete wagering requirements, a withdrawal amount triggering enhanced due diligence (EDD) review, or high platform traffic during major events. If your withdrawal has been pending for more than 8 hours without an update, contact our 24/7 live chat support with your withdrawal reference number for a status check.

All slot games on Aurabet use independently tested Random Number Generator (RNG) software, which ensures that every spin outcome is completely random and unpredictable. Aurabet does not modify or influence any game outcomes. Return to Player (RTP) percentages vary by game and provider — they are typically displayed in each game's information panel or paytable. Most slots on Aurabet carry an RTP between 94% and 97%, which is in line with industry standards for licensed online casinos.

Yes. Aurabet covers Liga Super Malaysia, Malaysia Cup, and other local football competitions alongside international leagues such as the EPL, La Liga, Bundesliga, and Champions League. You can place pre-match bets as well as live in-play bets on Malaysian football fixtures. Markets typically include match result, Asian handicap, over/under goals, both teams to score, and first goalscorer. Odds are updated in real time during live matches for the most competitive in-play experience.

Aurabet is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open your phone's browser, visit aurabet.cam, and the platform automatically adjusts to your screen size. All features available on desktop — including deposits, withdrawals, live betting, slot games, and live casino — are equally accessible on mobile. For the best experience, use Chrome or Safari on a stable Wi-Fi or 4G/5G connection.

If a football match is postponed before kick-off, Aurabet will void all affected pre-match bets and return stakes to your account balance within 24 hours. For matches abandoned after kick-off, the outcome depends on when the abandonment occurred and which specific markets you've bet on — Aurabet follows standard industry settlement rules, which are detailed in our Terms & Conditions. For any match-specific settlement queries, contact our support team with your bet reference number.

A wagering requirement (also called a rollover) is the total amount you need to bet before bonus-derived winnings can be withdrawn as real money. For example, if you receive a RM100 bonus with a 35x wagering requirement, you need to place a total of RM3,500 in qualifying bets before any associated winnings become withdrawable. The eligible games, minimum bet sizes per round, and any game contribution rates (e.g., slots may contribute 100%, live casino may contribute less) are specified in each offer's individual terms.

Log in to your Aurabet account and navigate to the "My Bonuses" or "Promotions" section within your Account Dashboard. There you'll see a breakdown of your current active bonus, the total bonus amount, the wagering requirement multiplier, the amount already wagered, and how much remains before you hit the threshold. If the section isn't visible, contact live chat support and they can provide an instant update on your wagering progress and bonus expiry date.

Yes. Aurabet operates a tiered loyalty programme that rewards consistent, active players with benefits that increase as you move through the levels. Higher tiers typically include faster withdrawal processing, higher withdrawal limits, dedicated account management, access to exclusive promotions, and personalised reload bonuses. Points are accumulated through qualifying real-money wagers across sports betting, slots, and live casino. Full details of the current loyalty programme tiers and point structures are available on the promotions page.

No. Bonus funds at Aurabet are non-withdrawable until the associated wagering requirement has been fully met. However, if you decide you no longer wish to complete the wagering requirement, you can forfeit the active bonus from your Account Dashboard or by contacting support. Once forfeited, the bonus funds are removed from your account, and your remaining real-money balance becomes fully withdrawable. Forfeiting a bonus cannot be reversed, so confirm before proceeding.

The minimum age to register and play on Aurabet is 21 years old. This applies to all users regardless of location. Age is verified through mandatory KYC documentation — every player must submit a valid government-issued ID (such as a Malaysian MyKad or passport) before their first withdrawal is processed. Any account found to belong to someone under 21 will be immediately suspended, deposits returned, and all winnings forfeited. Underage gambling is strictly prohibited at Aurabet.

Both deposit limits and self-exclusion are available directly in your Aurabet Account Settings under the "Responsible Gambling" section — no approval or waiting period is required to activate them. Deposit limits (daily, weekly, or monthly) take effect immediately when set or reduced. Self-exclusion is available for a minimum of 6 months up to permanent exclusion and cannot be reversed during the exclusion period. You can also contact our 24/7 live chat support to activate either tool instantly if you prefer assistance.

If you or someone close to you is struggling with problem gambling, several resources are available. In Malaysia, Talian Kasih 15999 is a free, government-operated 24/7 helpline for social and personal crises including gambling-related distress. Internationally, GamCare and Gamblers Anonymous provide free, confidential support in English. Aurabet's own support team is also available 24/7 via live chat or at [email protected] to help you activate self-exclusion or refer you to appropriate resources.

Aurabet uses 256-bit SSL/TLS encryption on all data transmissions, which is the same standard used by major financial institutions. Sensitive data including passwords and payment details are stored in encrypted form. Access to personal data within our organisation is restricted on a strict need-to-know basis, and we never sell your data to third parties or advertisers. Our full data practices are outlined in our Privacy Policy. You can request a copy of your data, corrections, or deletion at any time by contacting [email protected].